Legal Notices

BOLDFX Corp. is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we collect

We collect information from you at different times depending on which sections of the website you make use of.

Customer Accounts

When you register within the customer system, either at the time of ordering or separately, we collect personal information which makes up your account. The information that we collect includes:

You can keep your details up to date and make changes (with the exception of your username) by logging into the customer system.

Orders

Once an order is placed, fraud checks are automatically carried out as detailed later in this document. The following payment information is stored on our servers:

Payment processing is handled by PayPal or Authorize.net.

Product Licenses

Each product license attached to an account stores the following information:

Shared Hosting

We keep the following information relevant to your account:

All shared hosting accounts are backed up to onsite Network Attached Storage nightly and retained for 7 days.

Arctic Issue Tracker Hosting

We keep the following information relevant to your account:

All Arctic issue tracker hosting accounts are backed up to onsite Network Attached Storage nightly and retained for 7 days.

Communication

When you e-mail us or submit a ticket, we keep a record of the communication sent to and from us. This is kept after the query is resolved for historical purposes to help with diagnosing future problems, staff training and as a record of interactions with customers. The full message is stored in our system which includes any remote access details you may provide us with for troubleshooting; as such we recommend you provide temporary login details if requested to do so.

Customer Forums

When you register within our forums, we collect personal information which makes up your account. The information that we collect includes:

You can keep your details up to date and make changes (with the exception of your username) by logging into the forums.

Mailing List

When you register for our mailing list, we collect personal information which makes up your subscription. The information that we collect includes:

You can unsubscribe at any time from the mailing list page as well as by following the link provided at the bottom of all mailings sent out

IP Addresses and Cookies

We collect information about your computer, including where available your IP address, for system administration, fraud preventation (see below) and statistical reporting. This is statistical data about our users' browsing actions and patterns.

For the same reason, we may obtain information about your usage of the website by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.

Data Storage

All data that we collect from you, with the exceptions noted below, is stored within the United States. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our servers. Data submitted as part of your customer account, as detailed above, is submitted under a connection secured by industry standard SSL. You can tell where this is the case by the padlock symbol in your browser.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Storage Exceptions - MaxMind Fraud Prevention

In order for us to carry out fraud checks, we utilise the MaxMind minFraud service for all orders which requires us to submit certain details to the MaxMind service. Data sent to MaxMind is stored on MaxMind servers located within the United States. Information that we send to them when you submit your order includes:

The MaxMind Privacy Policy can be found on their website.

Data Retention

In accordance with the Home Office Voluntary Code of Practice on Data Retention, inactive customer account data will be kept for a period of 12 months starting from the date of last access, which is defined as a successful login to the Arctic customer system. An exception to this rule exists where the customer has an active product license or service within the system in which case account data will be kept indefinitely (cancelled licenses/services will not trigger this).

Individual account holders may request the permanent deletion of their account and all associated data so long as no sales data is attached. Accounts with sales data will be retained for at least 6 years.

There are certain occasions when information needs to be preserved beyond any limits set out in this policy. Information may be retained beyond the period specified in the following circumstances:

In the case of possible or actual legal proceedings, investigations or crimes occurring, the type of information that needs to be retained relates to any that will help or harm BOLDFX or the other side's case or liability or amount involved.

Backup

Our backup policy means that data is backed up locally on the server itself with daily, weekly and monthly retention. Data is also backed up to onsite Network Attached Storage nightly and retained for 30 days. Additionally, 3 months of differential back-ups (weekly) are kept at an offsite location. This means that accounts deleted at the end of month 12 will not be physically removed from the backup system until the end of month 15.

3rd Parties

Several 3rd party companies to provide various services for us. As part of the provision of these services to BOLDFX, certain personal data may be accessed by their representatives at certain times. Details of these partnerships are explained below. With the exceptions noted, no account data is stored by any of these companies - all data remains on our servers within the UK and is accessed through the secure interfaces we provide.

Google Analytics

We use the Google Analytics service to track visitors to our website to determine how many visitors we are receiving and in conjunction with our marketing efforts. Access data is stored by Google. Google Analytics Privacy Policy.

MaxMind (USA)

MaxMind is used for fraud prevention - see above for details. MaxMind Privacy Policy.

PayPal (Worldwide)

If you choose to pay using the PayPal service, payment data will be stored by them in accordance with their policies. PayPal Privacy Policy.

Disclosure of Your Information

We may disclose your personal information to third parties:

Notice

The website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contact

Questions, comments and requests regarding this data protection and privacy policy are welcomed and should be addressed here


ScriptsFrenzy.com - PHP scripts for webmasters